Thank you for shopping with One Faith Boutique!
If you ever have any questions or concerns, please feel free to contact us (Monday-Friday 9:00am-5:00pm CT) at (405) 245-1024 or email us at: firstname.lastname@example.org
- All subscriptions are not eligible for return. If you do return a subscription you will be responsible for the cost of return shipping to you (only in extreme circumstances can these be returned).
- There is NOT a monthly minimum for any subscription... cancel anytime. To cancel your subscription email email@example.com.
- Subscriptions are not eligible for discount.
Faith Fashion Boxes
Faith Fashion Boxes are only eligible for return if:
- The entire box is returned. You may not return one or two items and receive credit.
- The items are unwashed and unworn, with tags attached.
- Returned within 5 days of the date they arrived to you.
- Returns will be refunded in the form of Store Credit (OFB Bucks) ONLY.
We want you to be happy with your purchase. Upon receipt of your items, please inspect your order IMMEDIATELY! If you believe you have received the wrong item or a damaged item, you must contact us within three (3) days at firstname.lastname@example.org or call the store at (405) 245-1024, Monday - Friday, 9 am to 5 pm CT. Exceptions can NOT be made if you've had the item(s) in your possession for a longer period, if the items have been washed or if they have been worn.
If you need to return an item for any other reason, simply enclose a copy of the pack slip/invoice. It would be helpful if you could tell us why you are returning the item(s). Once the return is processed, we will email you with the details.
Returns are processed within 3-4 business days after received (we usually are much quicker, but just in case...)
Here is a simple rundown of the guidelines for returns:
- Returns will be now be processed in the form of a STORE CREDIT ONLY.
- In order to be eligible for an online store credit, returns must be received within 14 days of the date your order shipped from us.
- Returned items must remain unwashed, unworn, and the tags must still be attached. Items CANNOT be returned smelling like smoke, mildew, perfume, pets or anything other than what it smelled like when leaving our store. Please be respectful of our business when you consider returning any item. Remember, these returned items must be inspected, cleaned, steamed, and re-shipped to another customer.
- Include your original receipt/pack slip, and circle the names of the items you wish to return. If you do not have the original receipt, please include a hand-written note with the name of the item and/or the SKU #, as well as your name and email address.
- ALL SALE CODES/ "CLEARANCE" ITEMS ARE FINAL SALE ANY ITEMS UNDER $20. These items are NOT eligible for return or store credit.
- For returns of $100 or more, a 15% restocking fee will be deducted from your store credit.
- Shipping costs are non-refundable.
- While we feel we have a fair and lenient return policy, we still have people take advantage. Starting 6/29/2017 we will be notifying customers who send items back that are past return policy dates, or damaged from wearing(not defective), two options: pay for the item to be shipped back to you or we will donate it to charity on your behalf. This is not to punish any of our customers, but to simply discourage abuse of returns.
**PLEASE NOTE: YOU DON'T HAVE TO WAIT TO HEAR BACK FROM US IN ORDER TO RETURN YOUR ITEM(s). SIMPLY FOLLOW THE ABOVE INSTRUCTIONS, AND AS SOON AS WE RECEIVE THE ITEM(s) BACK, WE WILL PROCESS THE REQUEST ACCORDINGLY.**
DISCLAIMER: We photograph each item and do our very best to capture accurate colors and patterns. However, items that appear to have a slight variance will not be considered defective because some merchandise may be slightly different due to pattern placement and/or color tones.
Please note: Your store credit will not expire, HOWEVER, our system has a built-in inactivity fee that activates after the store credit hasn't been used in 365 days. Our system automatically charges a $25.00 (per month) fee, unless prior arrangements are made. The fee will stop when your store credit has reached $0.00 or when you have purchased something using your store credit.
Please address returns to:
One Faith Boutique
425 W Main St
Yukon, OK 73099
- For all orders UNDER $75, a flat fee shipping charge of $6.95 will be assessed at the time of your purchase. For orders $75 or more, shipping charges will be waived. That's right, FREE SHIPPING for orders over $75!
- You can also receive free shipping on as many orders as you can place in a 24-hour period. If you make an initial purchase and it's under $75, you'll pay a flat $6.95. All orders you place for the next 24 hours have no shipping charges.
- Orders are processed and shipped out within 24-48 hours from the time of purchase (excluding weekends and holidays), depending on the volume of orders we receive.
- All shipping is sent via USPS out of Oklahoma.